Wi-Fi & connectivity

[Megank1995]

We are having the same problem. Our Roku tv is connecting fine but our other tv with the Roku hookup isn’t connecting for some reason.

[RokuLianna]

Hi @Megank1995

Welcome to the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? Do you encounter any error messages? Are all the other streaming channels operating normally? How long has the issue existed and what troubleshooting done to resolve the issue?

With detailed information, we will be able to assist you better.


Warm Regards,
Lianna

[Nineyez]

My Roku stopped letting me connect to Wi-Fi Saturday and I have not been able to get it to connect cents yesterday. I guess it says my signals are all strong, but it refuses to connect to my phone to the mainline or even to like our Wi-Fi that’s roaming.

[RokuLianna]

"Hi @Nineyez

Welcome to the Roku Community!

Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?

With detailed information, we will be better able to assist you.


Warm Regards,
Lianna

[Megank1995]

When I turn the Roku on, it automatically says not connected. The error code is 140.30. I have tried all trouble shooting tips, restarting Roku, tv, router. I even reset both router and Roku. 

[RokuLianna]

Hi @Megank1995

Thank you for the inquiry!

I'd be delighted to look closely to see how we may assist you in getting started. Do you receive an error message when attempting to connect to your wireless network or when streaming a specific channel?

For troubleshooting purposes, have you tried re-connecting your Roku to a solid wireless network to see if that helps resolve the issue you are seeing? You may also try to connect to an alternate wireless network, such as another mobile phone signal typically provided and maintained by specific mobile phone (cellular) service providers, to see if you are experiencing the same issue.

With detailed information, we will be better able to assist you.


Warm Regards,
Lianna

[RokuDanny-R]

Greetings @Megank1995 @Nineyez 

Thanks for posting in the Roku Community regarding the issue you are experiencing with wireless connectivity.

We would be more than happy to assist you further, but we will need more details. Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 

Once we have this information, we will be able to provide better troubleshooting steps to resolve what you are experiencing. We look forward to hearing back from you.

Thanks,
Danny