Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Hayscheck
Level 7

Roku device not connected to wifi remote not working

Hello. I just moved and brought my Roku device and remote with me. When I went to set it up, I found my remote won't work. I tried everything I could think of to fix it but nothing is working. And I can't use the app because I haven't been able to set up the wifi on the device. I don't know how to fix this and I'm getting frustrated. Please help!

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2 REPLIES 2
MilesT
Level 14

Re: Roku device not connected to wifi remote not working

Would need to which roku device model to give correct advice.

TV? Stick? External box?

You could find model number and serial on the device..may be under sticky tape if you use that to stick to edge of TV.

Not a Roku employee
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makaiguy
Community Streaming Expert

Re: Roku device not connected to wifi remote not working

@Hayscheck-

The problem could be with the router at your new location, especially if it is one supplied by your new internet provider.

There are a couple of network connection problems recently being reported that have been caused by updates to routers. These have primarily been reported with routers supplied by internet providers, but it's possible they could also occur with user-owned routers that have received updates.

  • ROKU LOCATES NETWORK BUT CANNOT CONNECT
    Some router updates have changed the router's security setting from b/g/n to just g/n, causing some Roku models to lose their ability to connect to the network. The solution is to set the router's configuration back to using b/g/n security.
     
  • ROKU CANNOT FIND LOCAL WIFI NETWORK
    Some routers (reported from Xfinity and Cox, but there may be others) have had their 2.4 GHz wifi band turned off, leaving only the 5 GHz band operational. Devices with single band wifi radios, notably Roku Express and Premiere models (but not Express 4K models) as well as many other single band devices can not even see the 5 GHz band. The solution is to reconfigure the router and turn the 2.4 GHz band back on.

    If this problem was not caused by a router update deactivating the 2.4 GHz band, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku will allow the connection to be reestablished. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power.

If you need to make configuration changes on equipment supplied by your internet provider but you have no access to its settings, you may need to request your internet provider to make the changes for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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