I have the same problem. My device was working fine for 6 months then started to do the same thing and now it is not connecting at all. I have done everything suggested. No one to walk to from customer support. That sucks.
Thanks for reaching out here in the Community.
If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet
Moreover, could you tell us who your internet service provider is? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.
Keep us updated!
All the best,
Kariza
I have had the same problem which now seems to have gotten worse. The Roku Remote (voice activated) commands are delayed by about a minute before the Roku streaming device (thumb drive) responds. It is so odd that at the same time, my iPhone Roku remote app works fine. I have changed the batteries, software is updated, paired & paired again, did a factory reset of the streaming device, removed all items that may have blocked the line of sight, rebooted both the remote & streaming device, made sure the Internet service is good, prayed, cussed, prayed again, & nothing has helped. Any FRESH ideas would be greatly apprecaited.
Hi MissMyBike
Thanks for bringing this to our attention.
Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. In addition, this can be found on the back of the stick itself. We'll be able to further assist you from there.
Warm regards,
Lianna
I have the same issue. Roku drops connection after a few minutes and now it won't connect at all. The remote freezes everytime. I restart it and it repeats. Now the Roku loses power repeatedly and says low power... With the Roku power cord. This is my third Roku stick to do this.
