Wi-Fi & connectivity

[bpreston32]

Roku randomly became unable to pick up my wifi signal after many months of connecting just fine. Able to pick up hotspot signal, but nothing for wifi.

[RokuMary-F]

Hi @bpreston32,

Thanks for letting us know about the home network issue that you are experiencing.

Please follow the steps here to get up and streaming: What should I do if I cannot connect to my home ... - Roku

We also recommend rebooting both your wireless router and your Roku device.

Please try doing this and see if it helps with what you're experiencing.

Thanks,

Mary

[DHG3]

I’m having the same problem on multiple Roku Premier devices starting about two days ago. So are multiple others in these forums. Have been through all the troubleshooting to no avail. Other wifi devices working fine. Speed and signal strength not a problem. Shows my network on list but will not connect. 

[RokuMary-F]

Hi @DHG3,

Thanks for the note.

What network frequency is your router using? If you have the Roku Premiere and it is a single-band wireless device which means it only supports a 2.4 GHz connection. Your Roku Premiere will not recognize the 5Ghz network. You need to make sure that your 2.4 GHz network is active by using your mobile phone and check if you can detect the 2.4 GHz network. We also suggest you reach out to your Internet Service Provider or ISP for assistance in checking if the 2.4 GHz network is active and not hidden. 

Thanks,

Mary