Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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ra4
Level 7

Roku can't find wireless network

Hello there, my apartment building recently installed a building wide internet system and when I try to find the wireless network it is under there is no listing for it. I have tried forgetting the network and restarting the roku and still the wireless network is not listed

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4 REPLIES 4
renojim
Community Streaming Expert

Re: Roku can't find wireless network

What's the model number of your Roku shown under Settings->System->About?  Do you know if your apartment Wi-Fi supports both 2.4 and 5GHz?                                

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MilesT
Level 14

Re: Roku can't find wireless network

Also try manual entry of SSID.

Not a Roku employee
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ra4
Level 7

Re: Roku can't find wireless network

I have tried this also and it sadly does not work.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku can't find wireless network

@ra4

Thanks for the follow up.

Can you please provide the information that @renojim has requested?

With more detailed information, we will be to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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