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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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P7
Newbie
‎08-12-2023 09:29 AM

Roku box will not connect to my wifi

My Roku box will not connect to my wifi and I've tried unplugging and restarting the Roku box and the WiFi box but to no avail and I have had it for 3 years now. What do I do? Thank you.

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1 REPLY 1
RokuEuniceL
Community Moderator
Community Moderator
‎08-12-2023 09:41 AM

Re: Roku box will not connect to my wifi

Hi @P7,

A warm welcome here in the Roku Community!

We're glad to assist you with your problem connecting your Wi-Fi network to your Roku device. We'd like to know more about the issue that you're experiencing. Please provide us with more information.

  • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV)
  • Did you recently make any changes to your network or network provider?
  • What error message or code are you getting after trying to connect to your network? (after putting in the network credentials)
  • How far is your device from your network router?
  • Do you have cellular data, so we can try connecting your device to your hotspot?

We will be waiting for your kind response.
Warm regards,
Eunice

Eunice L.
Roku Community Moderator
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