Hi @Polcate,
Thank you for keeping us posted here in the Roku Community!
We sincerely apologize for any inconvenience this may have caused you. We understand your frustration about this, but don't worry; we're here to help.
We recommend checking out the support articles for step-by-step guided instructions.
- Setting up your Roku streaming player or Streaming Stick (any model)
- How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet with common connec...
- Roku's return policy
We hope this helps. You may also reach out to us privately for more assistance. Just click this community link to learn how: Help: Roku Community
Kind regards,
Eunice
Eunice L.
Roku Community Moderator