Hi @Bo-7,
Looks like you've received some great help from the Community users here.
We have a great troubleshooting resource at http://go.roku.com/connectivity
When your device is in a place to receive internet, try to perform a system check to see if you're getting a strong signal. If not, you may need to move the device to be in better proximity of the router.
How can I check my connection?
When you want to check your connection, visit the Settings menu on your Roku device.
- Go to Settings > Network > Check connection to perform a three-part test.
- If you are using a wireless network, your Roku device begins by checking the signal strength of available wireless networks to determine if a better option is available from your router (this is skipped if you are using a wired network). If a stronger wireless signal is detected, you will see an on-screen message suggesting you connect to a recommended network. If the recommended network requires a different password, you will be prompted to enter one.
- Next, your Roku device checks for a connection to your home network and tests the quality of the signal.
- Lastly, your Roku device checks for a connection to the internet and measures the speed of the connection.
- Note: If your Roku device is not connected to your network, you will not see the Check connection option. You will only see the Set up connection option. You need to connect your Roku device to your network before you can check the connection.
To understand the test results better, review the detailed article about the connection check.
We hope the information above is helpful. If you're still running into an issue, pop back over!
Cheers,
Austin
Happy Streaming!
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