Wi-Fi & connectivity

[Nstar]

Not connecting ti wifi

[Nstar]

Nothing on tv 

[RokuRhea-V]

Hey @Nstar, 

Welcome to the Roku Community!

It seems you're having a connectivity issue. To help you resolve this quickly, please provide the following:

• Any recent changes to your network or provider?
• What error message or code do you see?
• Do you have cellular data to connect to a hotspot?

Looking forward to your response!

Thanks,

The Roku Community Team

[Massey321973]

It was factory  reset 

[Strega2]

Then you will have to re-select and and enter your Wi-Fi password.  (This happens after you select your language, if I recall.)

[tomatcar]

The recent change is that Xfinity had to provide a special code to get my internet/email working.  After the special code, no Roku tv.  Tom

[Strega2]

Sorry, but I don't know what special code means.

New Wi-Fi SSID or password?
New Xfinity account password?
Something else?

If something else, does it have a more specific name or can you describe where the code was used?

[RokuRhea-V]

Hey @Massey321973,

Welcome to the Roku Community!

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? With more information, we will be able to assist you further.

Looking forward to your response!

Thanks,
The Roku Community Team

[talton123]

Error 016

[RokuRhea-V]

Hey @talton123 
Welcome to the Roku Community!
Error code 016 happens when the network connection is lost while launching a channel. To fix it, restart your Roku to clear its memory via Settings > System > System restart (for a Roku TV, it's Settings > System > Power > System restart).
Again, sometimes that's all it takes; if not, keep going. Find and connect to your network via Settings> Network > Set up connection. Let us know if there are any changes.
Thanks,
The Roku Community Team