Roku express 4k+ won't stay connected to my Xfinity gateway.
3941x
X0160004R6D1
11.5.0 BUILD 4225-CR
ID S07P21D4R6D1
XFINITY gateway model XB7-T
**Onset I have no idea because I rarely shut my TV off. First time I did last night and today 3 more times and hasn't changed.
Thanks for the post.
For customers who are using a Xfinity wireless network, we recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.
For troubleshooting purposes, have you tried connecting your Roku device to an alternate wireless network, such as a mobile hotspot, to see if you are experiencing the same issue occur?
Please keep us posted what you find out.
Thanks,
Danny