Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Allison44
Level 7

Roku Express won’t connect to wifi after router rest and factory reset. WiFi connects to other devic

I have a roku express and since yesterday it doesn’t want to connect to my wifi. I have contacted my internet company and they said everything looks fine on their end. I have reset my router and did a factory reset on my device.

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4 REPLIES 4
makaiguy
Community Streaming Expert

Re: Roku Express won’t connect to wifi after router rest and factory reset. WiFi connects to other d

@Allison44-

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router. This has been reported lately with equipment from Xfinity and Cox, but there may be others.

Affected users report the router configuration needs to be switched from g/n security back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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cesjds
Level 7

Re: Roku Express won’t connect to wifi after router rest and factory reset. WiFi connects to other d

This answer worked for me on my Xfinity wifi. On the admin site, I went to 

Gateway > Connection > Wi-Fi > Edit 2.4 GHz 

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GarthT92
Level 7

Re: Roku Express won’t connect to wifi after router rest and factory reset. WiFi connects to other d

I have Xfinity and this did not work for me. When I had customer support try and do it for me they said BGN was not an option. Any other ways around this?

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atc98092
Community Streaming Expert

Re: Roku Express won’t connect to wifi after router rest and factory reset. WiFi connects to other d

@GarthT92 unfortunately, no. But I think the Xfinity people didn't know what they were talking about, as it's unlikely their equipment doesn't support .11b. I'm having Xfinity installed tomorrow morning, so I'll be getting some firsthand experience with their latest equipment. Of course, I also have multiple access points on my network, so I most likely won't even be connecting any of my devices wirelessly directly to the Xfinity router. 

Dan

Roku Community Streaming Expert

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