Wi-Fi & connectivity

[Dez411]

Any idea why? It's showing less than 1mbps while phone app shows 95+mbps. It's been fine for months until a day like this last week and all day today. I've rebooted it already. It'll run on phone Hotspot, which feeds from the same Spectrum wifi that's "too slow" for it to get directly.

[RokuRhea-V]

Hey @Dez411 

Greetings from the Roku Community 

I see that your Roku device is getting a slow connection. There seems to be an error with the internet speed.

Could you please provide the following information below to get this sorted out:

• Did we recently make any changes to your network or network provider?
• What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
• How far is your device from your network router?

While you wait, you can visit this support article on How to check the connection to your home network and the internet.

We look forward to your response and your details.

Thanks,

The Roku Community Team