Wi-Fi & connectivity

[itsangelaw]

My wifi network was changed, and now my Roku Express is not connected to the Wifi. I have a simple IR remote, which has brand new batteries and is under a year old. It makes noise every time a button is pressed, but it doesn’t correspond to movement on the screen. Previously, I used the Roku app as the predominant remote and the device is still listed (though was connected using a different Wifi at the time of pairing). 

How do I connect my Roku Express to wifi without a physical remote that works? 

Things I’ve tried

- Unplugging tv/Roku

- Taking out batteries

- Using the app as a remote (doesn’t work as the Roku itself is not connected to Wifi)

HELP!

[renojim]

If you can, set up your new Wi-Fi to match the last one the Express connected to (same SSID/network name and password).  It should connect and then you can go back to using the app.  There's also a method using multiple wireless devices with one acting as a hotspot configured to mimic your old Wi-Fi to set up the Express on the new Wi-Fi.

IR remotes rarely fail, but it does happen.  I assume when you say it makes a sound you're referring to the sound coming from the TV and not the remote itself.