Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Zanzibar123
Level 7

Roku Express Set Up Connection Issues Error 01440

I’m am trying to set up the Roku Express., and it won’t connect to WiFi. I am getting an error message of 01440. Does anyone know how to resolve this? Thanks!!

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1 REPLY 1
AvsGunnar
Community Streaming Expert

Re: Roku Express Set Up Connection Issues Error 01440

@Zanzibar123 

Generally, the 14.40 error is an authentication/password issue.  Try using a different password (no special characters), or using no password (open network) for troubleshooting purposes.

Some 14.40 errors have also been seen with cable ISP routers.  Verify that under the 2.4ghz Wireless Settings in your router, you have Wireless Mode or Protocol set to b/g/n.

You may have to contact the ISP in order to have these changes made for you if you cannot do so at the router admin portal or through an associated mobile app for the router.

Feel free to post back with router model number and ISP (internet service provider) if still having issues.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941