Wi-Fi & connectivity

[Kilbasa]

I have two Roku 3930X models and I have been having an issue with someone in close proximity to me (I live in an apartment building) using a Roku remote app to access my devices. I live alone and my wifi network is locked with a secure password. I think someone is using one of the numerous Roku apps to access my devices. I've reached out to Roku support and their advice is basically to unplug the devices. I have disabled external control in "settings" but I wanted to see if anyone on this forum has any other recommendations. Thanks in advance.

[makaiguy]

Is this your own personal wifi network with your own password, or is it one common system provided by the building and shared with others in the building?

The Roku app on a mobile device can only access other Rokus connected to the same local network.  If yours is your own private system, you should be able to shut out anyone who has gained access by changing your password.  If this is a shared network with other users, I don't know what you can do.

One other thought comes to mind.  Are you sharing your Roku account with anybody else (a relative perhaps)?  Any channels added to or removed from the account will be duplicated on all Rokus linked to that same account.

[Kilbasa]

Thanks for the response. This is a private and locked wifi network. I know that someone is accessing my Roku because there is activity that I did not do: channels are added, items added to my queue, and the viewing activity is active at times when I am working. I always leave my Roku on the purple home screen and this person does not. It's just the principle...I pay for these streaming services for my personal use, not for others. 

[Strega]

By the way Roku only streams videos out of its HDMI port.  So even if someone is driving your Roku remotely, they would not actually be seeing the video.

Where are you seeing the queue and the viewing activity? I didn't even realize that mine had those.  I'm interested in seeing what mine say.

[Kilbasa]

Thanks for the response. When this first started happening, I would log into Netflix on a browser and check the viewing activity. Someone was watching shows that I would never watch when I was at work at not streaming. This person has also added channels and added items to my queue. 

[Strega]

OK - thanks.  So, just to be clear, someone is viewing netflix at odd hours, but that may or may not be on your Roku, correct?  Or does Netflix tell you which device was used for viewing and adding items to the queue?

[Kilbasa]

The viewing on my Netflix (and other accounts) is taking place on my Roku.

[atc98092]

As mentioned, the person using the app cannot actually view your Netflix over the app. They can view The Roku Channel via that app, but that's all.

Someone is messing with you, no doubt. What you can do is to go into the Roku settings menu and disable control by mobile apps. In my Premiere, it's located under Settings/System/Advanced System settings/Control by mobile apps. That should keep them out of your Roku.

[makaiguy]

As far as I know, you can only subscribe to Netflix directly, not through a 3rd party like Roku. Consequently it could be viewed on any platform that can run a Netflix app.  Maybe the password you need to change is on your Netflix account.

[StreamerUser]

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@Kilbasa wrote:

Thanks for the response. This is a private and locked wifi network. I know that someone is accessing my Roku because there is activity that I did not do: channels are added, items added to my queue, and the viewing activity is active at times when I am working. I always leave my Roku on the purple home screen and this person does not. It's just the principle...I pay for these streaming services for my personal use, not for others. 

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I notice you said it happens when you are working.

Is it possible someone is entering your apartment and watching TV? (girlfriend/boyfriend/ex/family member/maintenance person/apartment manager/superintendent)