Hi Kariza,
Thank you so much for your speedy response.
My Roku is not being powered by the TV, but is plugged into a surge protecting power strip, which is plugged into the wall outlet. The power strip also powers the TV, which is on, and the DVD player, which is currently off. This is the same set up as I had before all the trouble started.
The Roku Channel is still not working correctly. When I click on Live TV Channel Guide, the channels show up, but when I click on, say, 522, and select it, I see the info about the current program, but the screen stays dark, as per the attached picture. I have randomly tried different films and TV shows--some load and play, some do not, and the screen then again shows "loading" and "play". After 11 rows of options, no further options load, and I only see the screen with 3 blank black boxes per row. Other apps (like YouTube and Tubi) seem to be working normally.
Your further help will be much appreciated.
All the best, Marita
I sincerely apologize for the delay in response.
For clarification, are you still experiencing random loss of internet connection? If not, we suggest you try running a manual software update. To do this, go to Settings > System > System update > Check now.
Let us know how it goes!
All the best,
Kariza
