Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Ash13
Level 7

Random internet disconnect

Roku express+ had for just under 2 years (no prior issues) randomly disconnected from the wireless last night and we can’t get it to connect back up. All other devices in the house are still connected I have tried all the resets, adding the network all the things that were posted and it will just scan and come up with nothing. Is it just a lost cause and I need to purchase a new one or is there something I can do other than what I have found on the internet? 

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1 REPLY 1
makaiguy
Community Streaming Expert

Re: Random internet disconnect

I've run into this here several times with various Rokus.  This has always worked for me:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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