Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

ROKU4 not connecting to wireless Internet or Wired.

I have reset the roku multiple times. I have replaced ethernet cord. I have restarted router. Nothing seems to work. All other devices can connect to Internet without a problem. Can a moderator PM so I can troubleshoot please.

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Community Streaming Expert

Re: ROKU4 not connecting to wireless Internet or Wired.

Was this working before but quit after receiving Roku firmware version 9.3?

If you have a Linksys router, see if this post helps:


Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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