Wi-Fi & connectivity

[Bullethead]

Every single time my ROKU turns off and I turn it back on I cannot stream anything.  Initially the WIFI connection says it is connected but it will not let me stream.  I live in a college dorm and did not have this problem up until recently.  I do not have access to a router to reset.

[RokuRhea-V]

Hey @Bullethead 

Welcome to the Roku Community!

Thank you for reporting this connection issue to us. We're here to help. Could you please provide the following information?

1. What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
2. How far is your device from your network router?
3. Do you have cellular data so we can connect your device to your hotspot?

You may check out this article on How to check the connection to your home network and the internet.

We look forward to hearing from you soon and gathering your information.

Thanks,

The Roku Community Team

[Bullethead]

There is no error code and I am not sure where the router is.  It is a college dorm.  The internet says it is connected with a good signal strength but does not let me access anything else.

[RokuRhea-V · Accepted solution]

Thanks for keeping us posted! @Bullethead 

We appreciate your response to this concern. To get this sorted, please start by updating your device. To do this, press Home, then navigate to Settings > System > Software Update, and select "Check Now." After updating, try connecting your Roku to a Mobile hotspot.

If it works, the issue may be with your Wi-Fi. In that case, please get in touch with your Internet Service Provider for further assistance.

Please keep us posted on what you find out.

The Roku Community Team