I've had my Roku Streaming Stick for a year and a half and I've never had a problem connecting to WI-FI or internet. Suddenly, it tells me I am not connected to Internet. I've done everything I was instructed to do but it still won't connect.
I called my Internet provider and nothing has change on their end. The TV, router, and Roku Stick are in the same place. Any ideas at all? Thank you!
My Roku Express device has been installed and running for over2 years. Today it lost connection and refuses to see my wifi. It sees other nearby wifis but not mine. My other wifi devices (phone, laptop, tablet) see my wifi (2.5G) just fine. I have rebooted and then power cycled my router with no joy. Nothing here speaks to my problem. My router is a Linksys WRT1200AC running OpenWRT 18.06 and my ISP is Spectrum. I had been connecting to the 2.5G Marvell 88W8864 802.11bgn radio using mixed WPA/WPA2 PSK (CCMP) encryption. I have been in IT since 1970 and a Linux Systems Administrator since 1998 so I'm not exactly wet behind the ears on this stuff. I suspect a recent firmware update from Roku as nothing else on my network has changed or is failing. I see more than 34 complaints with my profile starting in June 2020, with no solution from Roku.
New to this stuff or not there is a resolve. My devices have been installed 4 years with no problem prior to the lost connection and refusal to see my wifi. I also did have a dialogue with Roku's support, and finally figured it out myself. Firmware update? Most likely. The beauty of tech is the rapid changes.
It's not an internal network issue. It needs to be addressed with Spectrum (in your case). I didn't need to get on the phone with Comcast and quite frankly, I don't like grinding up my time when I do a better job navigating this stuff myself.
In any event, call them up and discuss that M.A.C. address and make sure it is being acknowledged on their side. Whatever Roku changed (firmware etc...), doesn't matter. Get that M.A.C. address squared away. It's not anything with the router.
My devices (and I have plenty as well), had no issue. My firestick even connected with no issue. Again, call them and get that M.A.C. address acknowledged. It's a pain in the **bleep**, but you'll be back in business once that permission is granted (on their side). I don't know why the update has set off a rejection on the service provider side, nor do I care, these things sometimes happen with updates as you well know.
The problem I have with that is a wireless device should connect to the router even if the router isn't connected to the Internet. Now my Roku Express doesn't even see my SSID anymore. How can Spectrum be responsible for that?
It will not connect to Wi-Fi
I am glad I read through all suggestions. All other devices were connected via wifi except Roku. I shout down and restarted WIFI and that did the trick. So, before you do a factory reset shut everything down. Thank you community.
Which leads us to the problem is still in the Roku. If all other devices have no problem with the re-association with WPA, the glitch is in Roku's implantation of WPA. Your WPA connection is re-associated often; in the background; its part of the spec. It is also the way to get the 4-way handshake passively to crack the WiFi password hash. (Or you can be a d-bag and force the deauths and reconnects.)
Wait. I take that back. Problem is probably in Roku's DHCP client. I had this issue but I'm wired. So its not a WiFi prob but somewhere in the TCP stack.
The WiFi at my daughter's home was constantly dropping their 5 GHz connections. It didn't seem to be a problem with 2.4 GHz, but I checked both of their access points and found that 5 GHz had the channel width set at 80 MHz, which not all devices are happy with. I changed it to 40 MHz and there's been no issue since. I also noticed their 2.4 GHz was set at 20/40 MHz, and changing it to just 20 MHz has also cleared many of the connection issues they were having. They have two Roku players on the network (Stick 3600 and Roku 4) and both are working well with these settings.
Also, make sure the radios are broadcasting on supported channels. Roku devices only support the channels that are legal in North America, so for 2.4 GHz the channel must be between 1 and 11, and 5 GHz must be below 49 or above 148. Most routers/access points assign the channel automatically, which also means it could change without your knowledge. If it changes overnight to an unsupported channel, your Roku will no longer connect.
I also had this problem. I have a google mesh wifi network. I had to reset the Google wifi back to the factory settings and setup the network. It was inconvenient but only took about 1 hour which was better than the 5-6 hours I spent with Roku and Google techs trying other things. Remember to write down the name of your network and the password and it will make the setup go much quicker after you do the factory reset.
Same here. All three of our boxes won’t connect. We’ve rebooted them all so many times and they won’t work !!!!help!
Peach147 having three different devices all not connect really does point to some sort of issue with your wireless access point/router. Do you have a cable company as your ISP? Many companies will make changes to your settings without telling you. And those changes might impact your Roku's ability to connect to it.
Is your network shown on your Roku, but it won't connect, or does it not see it at all? Does it see ANY other wireless networks? We need these answers to help your troubleshoot.
Ok everyone - I had the same issue. 4 Roku devices that connected to wireless but could not connect to the internet but all other devices can.
tried everything described in this thread ... restarting everything. Taking one device to factory mode.
i use spectrum as my ISP.
Someone said the only thing That worked for them was to take their Internet router out of the equation and install a new one. I did this tonight and it works perfectly. Something is very strange in the world of Roku.
im having this issue as well. it connects to my phones hot spot but for some reason it won't connect to my home internet. I have 4 roku expresses and this is the only one giving me this problem. I tried the factory reset its not working! someone help!
Have attempted all steps x3, ROKU Smart TV still will not connect. Worked fine last night and all other devices working without issue
Me too! I have the same problem.
Everything was working fine last night, but this morning my Roku Express can't "see" my wi-fi network, though annoyingly it can see all my neighbours' networks! I've tried restarting the router and the Roku box several times with no apparent effect. I've made no changes myself to my PC or network. All help appreciated!!
ClayClai, did you get yours to work? Not sure what router firmware you're using, but I'm using OpenWRT, and the solution was to uncheck the "allow legacy 802.11b rates" setting, then Save, and Save and Apply.
The setting is under:
Network->Wireless
Click the Edit button associated with the 2.4GHz radio
Go to Advanced Settings tab
uncheck "allow legacy 802.11b rates"
Save, then Save and Apply. Possibly reboot the router after this.
polise
