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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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dhoorn
Newbie
‎08-20-2023 03:02 PM

ROKU Compatibility With Verizon Jetpac

Purchased a new Verizon Jetpac that uses Wifi 3, and my ROKU Express purchase in 2017 cannot find it.  Would a new ROKU Express solve this problem?

Thanks!

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2 REPLIES 2
Strega2
Roku Guru
‎08-20-2023 03:45 PM

Re: ROKU Compatibility With Verizon Jetpac

Your Express probably only uses 2.4GHz, but your router may not have that enabled by default.  So buying a Roku that includes 5GHz or enabling 2.4GHz in the router would both be likely to fix it.

Banned but back. Because why not?
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makaiguy
Community Streaming Expert
‎08-20-2023 05:42 PM

Re: ROKU Compatibility With Verizon Jetpac

@dhoorn-

@Strega2 wrote:

... So buying a Roku that includes 5GHz or enabling 2.4GHz in the router would both be likely to fix it.

Any Roku model ever released with 4K in its model name has WiFi with both 2.4 GHz and 5 GHz bands.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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