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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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jevakmeni
Newbie
‎07-20-2023 02:09 AM

Poor or no internet connection

My Roku Premiere suddenly stopped connecting to the internet last year, then was able to reconnect but ever since has said that every internet connection is poor, and sometimes cuts out entirely saying there is no internet at all, even when the router is very close by and works absolutely fine for every other device. Resetting the Roku multiple times did not work. What is the solution?

10.0.0.0.1 192.168.1.254
Labels (1)
4 REPLIES 4
RokuJanadeeK
Community Moderator
Community Moderator
‎07-20-2023 10:31 AM

Re: Poor or no internet connection

Hi @jevakmeni,

A warm welcome here at the Roku Community!
We understand that you're having a problem with your Roku device since it repeatedly loses connection. We would be more than happy to look further into this issue, but we will need more details.

  • Did you try to reboot your wireless network to see if that worked?
  • Did you try changing the wireless channel to 2.4 GHz on your network to see if that had any effect?
  • Do you have cellular data, so we can try connecting your device to your hotspot? Try to see if the issue still occurs.

Once we have this information, we will be able to assist you further.
Best regards,
Janadee

Nadee K.
Roku Community Moderator
0 Kudos
RokuTakashi
Community Moderator
Community Moderator
‎08-02-2023 07:20 AM

Re: Poor or no internet connection

Hi @olddog1,

Thanks for posting here in the Roku Community!

We appreciate you bringing this to our attention, and w and e would like to help. Could you please provide more information about the issue you're running into? What Roku device are you using? In addition, what troubleshooting steps have you taken to resolve the issue?

The more detailed information you provide, the better we can assist you.

All the best,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
jyt
Binge Watcher
‎08-06-2023 10:23 PM

Re: Poor or no internet connection

roku isn’t going to help any of us with this.  they don’t know how to fix it.

 

RokuJechealR
Community Moderator
Community Moderator
‎08-07-2023 08:14 AM

Re: Poor or no internet connection

Hi @jyt,

Greetings from the Roku Community!

We're sorry for the inconvenience that it caused. That is not what we aim for, and we would be more than happy to assist. Could you please tell us more about the issue you are running into? What Roku device are you having trouble with? In addition, what troubleshooting steps have you taken so far to resolve the issue?

With more detailed information, we'll be able to assist you further.

Best regards,

Chel

Jecheal R.
Roku Community Moderator
0 Kudos