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TorianEC's avatar
TorianEC
Streaming Star
3 years ago

OS 11.5 Internet Connection with Error 014

As of update to 11.5, Build 4312, Roku Ultra 2022 is giving me confusing messages.

Home/Settings/Network/About reports Status: Connected, Signal Strength: Excellent.

However Home/Settings/Network/Check connection reports ok on Available networks and Wireless, but fails on Internet Connection with Error 014. This has never happened in the past.

When I follow all the instructions and set up my Roku again with new network reset and reset of my modem, etc. I get the same results.

The only apps that won't play are NBC news from time to time especially at night, and Innovative Language and its sub channels. I believe those are separate issues reported elsewhere. Everything else plays even though I'm getting the report of no Internet.

So, please, what gives with the mismatched information coming from Roku?

tv & player wifi

2 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi TorianEC,

    Thanks for posting in the Roku Community!

    We understand that your Roku device is having trouble connecting to your home network and having playback issues with NBC News, is that correct?

    If you are getting an error code or message of 014, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Roku

    For the channel playback issue with NBC News, try removing any channel you observe this issue on from the Roku home screen. Then, restart your device. Once it loads up again, add the channel back once more and try playing content again. 

    For additional help solving an issue with any channel playback issues, refer to the detailed articles: How to resolve a channel playback issue | Official Roku Support

    Please keep us posted and we'll continue assisting you from there.


    Best regards,
    Mary

    • TorianEC's avatar
      TorianEC
      Streaming Star
      3 years ago

      Mary,

      Thank you for your response in which you stated

      We understand that your Roku device is having trouble connecting to your home network and having playback issues with NBC News, is that correct?

      Actually, no. This is only partially correct. My network is absolutely fine. It works with every other channel I have. This happens every single night on NBC but not during the daytime.

      actually, no. This is only partially correct. My network is absolutely fine. It works with every other channel I have. This happens every single night on NBC but not during the daytime.

      It is my suspicion as an IT professional that one of their servers is out of whack. This is not Rochus fall nor is it my networks fault it is strictly the stupidity of the ability of NBC to grasp the true issue. They keep putting the blame on me locally and saying restart your Roku and reboot your modem.

      this is the most idiotic response I've ever gotten… The one from NBC. They refuse to take the blame. I spent 25 years as a software developer and IT professional in other ways and Annette work specialist. I do not need to be told by NBC or any other ignorant faction that I need to reboot or restart my Roku or anything like that. All of that has been done prior to my ever entering a complaint.

      II spent 25 years as a software developer and IT professional in other ways and Annette work specialist. I do not need to be told by NBC or any other ignorant faction that I need to reboot or restart my Roku or anything like that. All of that has been done prior to my ever entering a complaint. In addition, I have removed the NBC app, restarted my Roku, restarted my modem and router, reset up my network connection to my Roku.

      I am not including you in my impatience. You obviously misunderstood… My network connection is fine my Roku is fine everything else here is fine fine fine. NBC news obviously cannot handle the number of requests it is receiving end crashes every single night. I software is completely updated for both NBC and for Roku. And for my television.

       I software is completely updated for both NBC and for Roku. And for my television.

      The network is reporting an excellent connection.

      So thank you but no your suggestions are not at all useful to me since I have already tried all of the above.

      So thank you but no your suggestions are not at all useful to me since I have already tried all of the above.

      Respectfully,