Wi-Fi & connectivity

[MsJudiek]

Exactly- getting same sign on - sees Xfinity hotspot but real way to sign on-doesn’t see my iPhone hotspot- either. that may be another issue but any help appreciated.

[RokuRhea-V]

Hi @MsJudiek 

Welcome to the Roku Community!

It sounds like you're having trouble connecting to Xfinity WiFi while using the NOW pass. No worries—we've got your back!

Please provide the information below so I can assist you better. 

1. When the issue happened

2. What is the model number of your Roku device?

3. What other troubleshooting steps have you done so far? 

We eagerly await your response.

Thanks,

The Roku Community Team 

[HBethCL]

I'm having the same issue. I changed to Rogers Infinity Internet and it is not connecting. I checked with Rogers and there is no issue with the wifi. 

I am using my iphone as my remote because the old one stopped working after a year. 

My model number is 3810x.

I have tried to manually input ISP however it is still not connecting. 

It is showing the screen but saying not connected on TV. It is not recognizing this living room device as is already listed on it and was working before. 

Thank you for any assistance. It was working fine before switching over. 

Beth

[RokuRhea-V]

Hi @HBethCL 

Thanks for being part of the Roku Community!

We'll happily investigate the connectivity issue with your Roku Streaming stick+. 

Please provide the information listed below.

• What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
• How far is your device from your network router?

We look forward to hearing from you soon and collecting your information.

Thanks,

The Roku Community Team