Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Not Connected yet network strength excellent

Past 2 weeks showing Not Connected upon turning on device

unplugging and plugging back in has worked until today

streaming Stick+ model 3810x

today tried all suggestions- reset through settings menu, pushed reset button on stick, unplugged, reset modem, checked all router output

roku device in other room has no issues

help…plz

5 REPLIES 5
AvsGunnar
Community Streaming Expert

Re: Not Connected yet network strength excellent

@TheMouseTravel 

Have you tried verifying the settings I mentioned from the other thread you are participating in? (https://community.roku.com/t5/Network-Wireless-Wired-Connections/Both-Rokus-Won-t-Connect-to-WiFi-An...)

I did not see the mention of your other Roku device model.  Verify that you are also trying to connect to the same band (2.4ghz or 5ghz) as your working device. 

Think we need a little more clarification of your issue.  Provide more details re: all your Roku device models, your router model number, ISP (internet provider) and more details including any error codes you are seeing.  

Could be the Roku 3810 has simply failed, but can troubleshoot some things before reaching that conclusion.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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Re: Not Connected yet network strength excellent

Just as a follow up.   I gave up trying to connect this device and left it off for a while.   Later the same day, my daughter turned the TV on and low and behold it connected.  Why such random connection like this?   Why will it randomly connect on its own sometimes and other times not connect no matter what I try? 

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AvsGunnar
Community Streaming Expert

Re: Not Connected yet network strength excellent

@TheMouseTravel 

If you report back what your current router configurations are set to in your 2.4ghz and 5ghz Wireless Settings, it would provide more insight into relevant potential problems/issues than providing you potential hypothetical causes.  

Always helpful to know the router model number and the ISP (internet provider) as well.

 

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941

Re: Not Connected yet network strength excellent

I've paid my cable bill With Xfinity and I have the Combo with the house phone and wireless internet and Xfinity Beta Streaming But I Have A Philip Smart TV and I Had To have A Roku Streaming Stick In Order to get All My Cable Channels  .... Everything Is On But Cable Beta Streaming Tho

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RokuKariza-D
Roku Employee
Roku Employee

Re: Not Connected yet network strength excellent

Hi @Worbington-1022

Thanks for the post.

Just to clarify, are you experiencing issues with the Xfinity Beta Streaming App on your Roku? Does the problem occur on a specific channel or across other channels installed on your device? Please let us know as well if you are getting an error code or message.

With more information, we can assist you further.


All the best,
Kariza

 

Kariza D.
Roku Forum Moderator
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