Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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No Networks Found And MAC address all zeros

This morning i woke up and my hisense roku tv wasn’t connecting to internet it wasn’t showing up any other wifi near by, it keeps saying  “no networks found” ive tried everything i did the factory reset, i unpluged the tv i checked my router EVERYTHING nothing works

& my MAC address is all zeros i don’t know what to do HELP PLEASE.

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Re: No Networks Found And MAC address all zeros



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Community Streaming Expert

Re: No Networks Found And MAC address all zeros


The network adapter MAC address is hard coded into the adapter by its manufacturer.  If your TV shows this as all zeros, the set is not communicating with its internal network adapter.

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them is all it needs.

Just turning the tv off/on doesn't give a full restart.

Restart a Roku TV via Roku menu path Settings > System > Power> System restart (Or for separate Roku device: Settings > System >System restart)

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the device for a minute or so then plugging it back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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