Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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csaxhaug
Level 7

New modem won’t stay connected do I need to cancel roku devices and reset them up to new modem

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renojim
Community Streaming Expert

Re: New modem won’t stay connected do I need to cancel roku devices and reset them up to new modem

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No, you just need to go through the network setup under Settings->Network->Set up connection.  If you've done that and you're still having problems reply with your model number displayed under Settings->System->About and let us know who your ISP is.

Roku Community Streaming Expert

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renojim
Community Streaming Expert

Re: New modem won’t stay connected do I need to cancel roku devices and reset them up to new modem

Jump to solution

No, you just need to go through the network setup under Settings->Network->Set up connection.  If you've done that and you're still having problems reply with your model number displayed under Settings->System->About and let us know who your ISP is.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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