Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I restart my wifi router, and my roku express reconice my network, but doesnot alow my password. Another issue is my wifi have 2 networks, one of 2.4ghz and one 5ghz and only alow me to use the 2.4 the other network doestnot appear, even if i try to do it manually. But at the moment i dont have conection.
Wifi connection stopped -. Do you have Xfinity as your internet provider? If so, your problem may have been caused by a recent update to many Xfinity-supplied routers:
Xfinity users report the router configuration needs to be switched back to b/g/n security. If you don't have access to your router settings, you may have to request Xfinity to do this for you.
5 GHz wifi not being found - Roku Express/Express+ (not the relatively new Express 4K/4K+) and Premiere/Premiere+ are lower end units with single band Wi-Fi radios that only support the 2.4 GHz band. They, and many other devices of all sorts that are 2.4 GHz only, can't even see the 5 GHz band, !et alone connect to it. If you have one of these Roku models and a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.
Within the 2.4 GHz band, Rokus support channels 1-11 as are used in North America. If your router supports 2.4 GHz channels outside this range make sure your router is set to use a channel in this range and that you aren't using an auto setting that could select channels outside this range.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
What do you mean by "does not allow my password"? Is there an error message? What's the model number shown under Settings->System->About? Most of the Express models only support 2.4GHz and only channels 1 through 11.
Roku Community Streaming Expert
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