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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Phubert85
Newbie
‎07-03-2023 04:12 PM

Network Password Reset Problems

The password for my wifi has changed when we got a new router. 
My Roku stick finds the network, but is remembering the old password, not prompting me for the new password. So it will not connect. 
I have done a hard reset with paper clip and it still remembers. I have unplugged overnight, and it still remembers.  How can I get this stick to forget the old password and prompt me for the new one? 

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2 REPLIES 2
RokuERey
Community Moderator
Community Moderator
‎07-03-2023 05:23 PM

Re: Network Password Reset Problems

Hi @Phubert85,

Thanks for your first post here in the Roku Community!

We appreciate you reaching out about this, and we'd like to see more of what's going on here.

Could you tell us more about this? Have you tried using that device on a different TV to see if you're still seeing the same issue occur?

With a better understanding of this, we will be able to work further.

Thanks,

Rey

ERey.
Roku Community Moderator
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makaiguy
Community Streaming Expert
‎07-04-2023 11:49 AM

Re: Network Password Reset Problems

@Phubert85-

On your Roku, go into Settings > Network > Set up connection and connect to the new network name with your new password.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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