Forum Discussion

HD8's avatar
HD8
Channel Surfer
12 months ago
Solved

Need reactivation after factory reset

Did factory reset on Roku and removed wifi. Nothing works to restore wifi because the remote doesn't take me beyond settings to system. The tv screen starts with English, then goes to scan. But doesn't pickup wifi network name because it's been deleted. I need a way to reactivate online with my Roku account again. But see no help online from Roku to do so. 

tv & player wifi
  • HD8's avatar
    HD8
    12 months ago

    Thanks to everyone who responsed. Problem found. I didn't know how to read my home diagram on Roku screen. Shows no connection outside. Repair scheduled and issue resolved soon. 

8 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    12 months ago

    If the Roku device could detect your network, it would display it so that you can connect to it.  Does it display any networks?  Why did you factory reset it?

    • HD8's avatar
      HD8
      Channel Surfer
      12 months ago

      My Roku had been out 5 days, now 8. I assumed it was related to a storm in my area. Outage maps showed electrical outages. Optimum texted to say there were utility outages apart from Optimum having a problem. I waited the 5 days and the outages cleared. People in my bldg had also lost Optimum as I did. Afterwards my bldg service returned but mine didn't. Then I did all very thorough checking through research, but I'm also fairly technical. Because nothing restored service, I did the factory reset and also removed internet connection. I have since also used same options numerous times to restore but no service. I have reset the Roku stick and all else as advised many times. Nothing works. I will try getting on hotspot to try to connect and report back later in the day. In response to your question, when I scan wireless other network names in my area populate on Roku screen.  Thank you kindly for your time and support.

      • HD8's avatar
        HD8
        Channel Surfer
        12 months ago

        I was able to connect with hotspot and sign in with my network name. But since it populates a different name than before, I no longer can use the same password. Not sure how to find the new password. Will go to my account to see if there is information there or perhaps it populated an email with information. At any rate progress is made. Thanks so much for your help. I will reconnect with an update. Just very thankful to you.