Forum Discussion

spectacled's avatar
spectacled
Newbie
7 months ago
Solved

NEW WESTINGHOUSE ROKU KEEPS DISCONNECTING FROM WIFI

OBVIOUSLY THERE ARE OTHERS HAVING THE SAME PROBLEM AS ME.   SO ROKU FIX YOUR ISSUE.  THESE TV'S AREN'T CHEAP

tv & player wifi
  • RokuJohnB's avatar
    RokuJohnB
    7 months ago

    Hi spectacled,

    Thanks for the post, and welcome to the Roku Community!

    We appreciate you for bringing this information to us, and we'd be more than glad to assist. We recommend performing the following troubleshooting steps to resolve the issue.

    Perform a Network Connection Reset:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Advanced system settings.
    4. Select Network connection reset.
    5. Select Reset connection.

    Perform a System Restart.

    1. Restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

    After performing this step, kindly reconnect your Roku device to the network connection, and check if you're able to maintain a connection. If the issue persists, we recommend connecting to a mobile hotspot as a last resort to see if the connection stays.

    Please keep us posted on what you find out.

    Best regards,
    John

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    7 months ago

    Hi spectacled,

    Thanks for the post, and welcome to the Roku Community!

    We appreciate you for bringing this information to us, and we'd be more than glad to assist. We recommend performing the following troubleshooting steps to resolve the issue.

    Perform a Network Connection Reset:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Advanced system settings.
    4. Select Network connection reset.
    5. Select Reset connection.

    Perform a System Restart.

    1. Restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

    After performing this step, kindly reconnect your Roku device to the network connection, and check if you're able to maintain a connection. If the issue persists, we recommend connecting to a mobile hotspot as a last resort to see if the connection stays.

    Please keep us posted on what you find out.

    Best regards,
    John