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spectacled
Newbie

NEW WESTINGHOUSE ROKU KEEPS DISCONNECTING FROM WIFI

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OBVIOUSLY THERE ARE OTHERS HAVING THE SAME PROBLEM AS ME.   SO ROKU FIX YOUR ISSUE.  THESE TV'S AREN'T CHEAP

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RokuJohnB
Community Moderator
Community Moderator

Re: NEW WESTINGHOUSE ROKU KEEPS DISCONNECTING FROM WIFI

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Hi @spectacled,

Thanks for the post, and welcome to the Roku Community!

We appreciate you for bringing this information to us, and we'd be more than glad to assist. We recommend performing the following troubleshooting steps to resolve the issue.

Perform a Network Connection Reset:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select Advanced system settings.
  4. Select Network connection reset.
  5. Select Reset connection.

Perform a System Restart.

  1. Restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

After performing this step, kindly reconnect your Roku device to the network connection, and check if you're able to maintain a connection. If the issue persists, we recommend connecting to a mobile hotspot as a last resort to see if the connection stays.

Please keep us posted on what you find out.

Best regards,
John

John
Roku Community Moderator

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RokuJohnB
Community Moderator
Community Moderator

Re: NEW WESTINGHOUSE ROKU KEEPS DISCONNECTING FROM WIFI

Jump to solution

Hi @spectacled,

Thanks for the post, and welcome to the Roku Community!

We appreciate you for bringing this information to us, and we'd be more than glad to assist. We recommend performing the following troubleshooting steps to resolve the issue.

Perform a Network Connection Reset:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select Advanced system settings.
  4. Select Network connection reset.
  5. Select Reset connection.

Perform a System Restart.

  1. Restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

After performing this step, kindly reconnect your Roku device to the network connection, and check if you're able to maintain a connection. If the issue persists, we recommend connecting to a mobile hotspot as a last resort to see if the connection stays.

Please keep us posted on what you find out.

Best regards,
John

John
Roku Community Moderator
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