Wi-Fi & connectivity

[Honeycuttmail]

Please note that this will result in a complete system reset of your device. Hold the reset button on your Roku until the device turns off and reboots. At this point you will be able to setup the device as if it were new. Also at that point you are able to sign in from a hotel or dorm room. Once you are prompted and log into your Roku account the device will reload all your apps.

[Chayton]

My Roku TV will not connect to Wi-Fi and every time I try to connect it is gives ve green checkmarks but sends me to checking for new software then it says unable to update software and at the bottom it says error code 003 I'm so confused because all the other TV's in this house are Roku and they all work on this network and I have tried all the things that every other support thing told me to do and none of them worked please help this has been going on for as long as I have had it so just help me.

[RokuArjiemar]

Hello! @Chayton,

We're thrilled to have you join us here in the Roku Community!

Thank you for contacting us regarding the issue you are experiencing while updating your Roku device. We are glad to help you with this problem.

If your Roku streaming device is stuck on a software update, it is possible that the Roku service may be temporarily unresponsive. If an error code is encountered during an attempt to update the software, wait a few minutes and try again. If Roku is aware of an extended outage, an alert will be displayed near the top of the Roku support site.

If there is no alert and you continue to see the error message after multiple attempts, the update failure is likely the result of a network connectivity issue

Try the steps below to help resolve the problem.

• We suggest that you try restarting both your Roku device and router. This may help to resolve any connectivity issues you are experiencing.
• Do you have cellular data so we can try connecting your device to your hotspot?

Need help fixing a device update problem? Visit our Support page for detailed information here: How to fix Roku streaming device update problems

Please keep us updated on your progress and we will be happy to continue assisting you. We look forward to hearing from you soon.

Thanks,
Arjiemar

[Mthurston484]

I have tried to get my Roku working, since the eclipse on April 8th,2024 I haven’t been able to connect, could the earthquake or power outages have caused this issue? Please help? 

[RokuElmer-H]

Welcome, and thank you for posting here in the Roku Community, @Mthurston484!

We apologize for the inconvenience that it caused you. We're committed to providing you with the best possible resolution. 

Error 003 means you have an unstable network connection, usually caused by fluctuations in speed or signal strength. It is also important to consider the number of devices that are connected to your network.

These are the options that you can try.

• Reboot both the router and Roku device by unplugging them from the power outlet for 20 seconds, and then plug them back in.
• Connect to a mobile hotspot and perform the update.

For more information, you can check our support page here: How to fix internet errors and issues on your Roku streaming device.

Let us know if there's anything else we can further assist you.

Best wishes,
Elmer

[angrycustomer]

I spent an hour on the phone twice with TCL ROKU support and nothing worked...this is chinese technology and its failing.

[RokuJechealR]

Hi @angrycustomer,

Thanks for posting to the Roku Community!

We apologize for any inconvenience this may have caused you. That's not what we aim for. We are interested in learning more about the problem you are experiencing.

Have you tried to connect your Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue? If you see something different, please let us know what you see.

Feel free to keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[kaisadavis]

Having problems changing to a different internet connection while updating TV stuck on updating mode giving message 003. How do I change the internet connection? Now you're hunter with

[RokuJechealR]

Hi @kaisadavis,

Welcome to the Roku Community!

Thanks for letting us know about the issue you've been experiencing for encountering the 003 error code updating your Roku device. We'd be more than happy to look into this further.

For us to help you better, we will ask a set of questions to isolate the issue:

1. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
2. What troubleshooting steps have you taken so far to resolve the issue?
3. Who is your ISP (internet service provider)?

For troubleshooting purposes, reboot the router and Roku device by unplugging them from the power outlet for 20 seconds and then plugging them back in.

We would also recommend taking a look at the steps provided by our Support pages here:

• Software not updating on a streaming device
• Update your Roku TV with USB

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[Yashame]

So I've tried everything. My TCL Roku TV refuses to update. It was working perfectly fine yesterday. I've looked it up to see what the issue was. I've done everything that was stated to do. Rested my TV, restarted both my modem and router multiple times, "though my rougher and modem are completely fine even for my other Roku TV's" I've even moved the TV and set it next to my rougher for the MAXIMUM wifi connection. Nothing. Constantly getting that same error 003. At this point I truly believe I have to replace it. I'm making this post in the hopes there's something else I can do before I just chunk this TV in the trash