Wi-Fi & connectivity

[RokuLianna]

Hi @Nelly2094

Welcome to the Roku Community!

Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?

With detailed information, we will be better able to assist you


Warm Regards,
Lianna

[Dozr4200]

I can't get to my settings to Roku so i have phone remote which won't connect to wifi so I can't get to settings to change it 

[RokuLianna]

Hi @Dozr4200

Welcome to the Roku Community!

Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?

With detailed information, we will be better able to assist you.


Warm Regards,
Lianna

[Unique_Smile92]

This definitely was helpful!

[RokuKariza-D]

Hey @Unique_Smile92 

Thanks for the post.

We are glad that you were able to resolve your issue. In case the issue resurfaced, please let us know so we can assist you further.

Have a great day!

All the best,
Kariza

[Noresolution]

Model #10001259-CA

Hardware ID D827X

Serial #X00700GY2GXP

Device ID S0NFH22Y2GXP

I have tried and tried and tried and cannot see where to add my iPhone HotSpot.

Good connection good strength and have googled and reviewed how, what, where and why to do this with no resolution.

[RokuKarla]

Hello @Noresolution

Thanks for reaching out here in the Community!

What's the model number of your Roku displayed under Settings->System->About? If the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your hotspot is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. 
You can see more tips for troubleshooting a wireless network connection outlined here: How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet

Regards,
Karla