Wi-Fi & connectivity

[LaurelLee]

Bought second 'voice' and couldn't get it to work. Bought Roku express and can't get it to work, either--tv won't go to internet connection so thought the express would do the wifi thing-----Does the Express not work on Roku TV?  Can I still get simple remote instead of the voice?  Just need a way to get my tv back working.

[AvsGunnar]

@LaurelLee 

Yes, you can use Roku Streaming players (like the Express) and other brand streaming players with your RokuTV.

Can you provide more detail of your issue.  Were you able to setup your RokuTV and it is just currently unavailable to connect to internet.  What is your router model number, your ISP (internet service provider), your Roku OS (Settings/System/About), and are you seeing your network(s) available in the connection screen.

I am thinking with the inability of your Roku Express being unable to connect that you may have a known cable ISP router issue in which you will have to modify the settings under your 2.4ghz band. (this is the band your Roku Express operates on.)

If you have Xfinity/Comcast, Cox, or AT&T as your ISP, then you may need to change your wireless mode to b/g/n in order to be able to connect your Roku Express. (Edit your 2.4ghz Settings)

Xfinity / Comcast → ( https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi ) with a walkthrough ( https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...)

Cox → (https://www.cox.com/residential/support/managing-your-in-home-network-with-my-wifi.html)

AT&T → (https://www.att.com/support/article/u-verse-high-speed-internet/KM1046172). You can select your appropriate router from the drop down menu.

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Feel free to post back with an update or if you need more help.