Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
After the auto update on 22 October 2021, my Hisense Roku TV will not connect to WiFi and is showing lk zeros for the MAC address. I did a factory reset, which worked, but it updated again and the MAC address is all zeros.
Thanks for letting us know about the issue you're experiencing.
For us to isolate the cause of the problem, please provide us with the following information:
-Roku device model
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.
You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.
Re: MAC Address all zeros after 22 Oct 2021 update
I am also having an issue with this as a result of update 10.0. The wireless MAC Address is all 0s. I just did a factory reset because another user said that worked for them, but it did not prove to work for me. Any solutions?