Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ethevis05
Level 7

Losing internet even though it’s saying connected

I have been having problems with my Roku saying I have no internet connection even though it’s connected and everything else connected for the internet works. I’ve gone as far as resetting the whole box and it’s still not working. I’ve even reset network connection. I don’t know what else I can do. 

4 REPLIES 4
renojim
Community Streaming Expert

Re: Losing internet even though it’s saying connected

Who is your ISP?  Is it Comcast/Xfinity or Cox?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
ethevis05
Level 7

Re: Losing internet even though it’s saying connected

Cox

0 Kudos
mk013123
Level 7

Re: Losing internet even though it’s saying connected

I’m having the exact same problem. I connect it and it’s says the strength signal is strong but it’s doesn’t actually connect. my internet provider is xfinity. All other devices works except for my Roku tv help!!! 

makaiguy
Community Streaming Expert

Re: Losing internet even though it’s saying connected

@mk013123  @ethevis05 -

There are a couple of network connection problems recently being reported that have been caused by updates to routers. These have primarily been reported with routers supplied by internet providers, but it's possible they could also occur with user-owned routers that have received updates.

  • ROKU LOCATES NETWORK BUT CANNOT CONNECT
    Some router updates have changed the router's security setting from b/g/n to just g/n, causing some Roku models to lose their ability to connect to the network. The solution is to set the router's configuration back to using b/g/n security.
     
  • ROKU CANNOT FIND LOCAL WIFI NETWORK
    Some routers (reported from Xfinity and Cox, but there may be others) have had their 2.4 GHz wifi band turned off, leaving only the 5 GHz band operational. Devices with single band wifi radios, notably Roku Express and Premiere models (but not Express 4K models) as well as many other single band devices can not even see the 5 GHz band. The solution is to reconfigure the router and turn the 2.4 GHz band back on.

    If this problem was not caused by a router update deactivating the 2.4 GHz band, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku via Settings > System > System restart (for Roku TV it's Settings > System > Power > Restart) will allow the connection to be reestablished.

If you need to make configuration changes on equipment supplied by your internet provider but you have no access to its settings, you may need to request your internet provider to make the changes for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X