Is Firmware 13.0.0 buggy?
My 3900X is now failing and given Roku's habit of buggy firmware, I wonder if firmware 13.0.0 (Build 24056) may be to blame. Anyone else having this issue? Start watching something and a short time...
Forum Discussion
Just checked the wireless speed on my TCL Roku 50S535. It was usually in the 180s. Now it's in the 80s. This is after the update to 13.0.0 24056. My Roku Ultra, sitting next to the TV is running the same update and is getting 231. I have a network with three TP-Link routers with two as AP. The one next to this TV and the Ultra is an AX model as an AP. I did try connecting to another AX router and got the same result.
Looks like the TCL Roku update is a bit different from the Roku device update. Anyone else seeing this?
Hi, tsesee filmteknik
Thanks for posting here in the Roku Community.
We understand the changes in the network speed on your Roku TV after the Roku update, and we appreciate you for bringing this matter to our attention. For this matter, we'd like to collect further details regarding the issue so our team can review this case, and an investigation will be conducted.
Kindly provide the details below:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- A photo or video clip referring to the issue,
Once we have the requested information, our team will promptly work on the issue and take all necessary actions to address it.
Your response would be much appreciated.
Best wishes,
KashThanks for replying. Here's all the info I could find. I hope it's what you need.
50S535 A118X
X003003A9C42
S05My0AA9C42
13.0.0 24062-88
11.6.21
Issue 42-226-144
That's everything I could find. Hope it helps.
Thanks for keeping us posted, tsesee
Please be advised that we have forwarded your concern to the appropriate Roku team for your concern to be reviewed and further investigated. This will worked on, and will be handled accordingly.
In the meantime, we recommend following the steps below to address the issue.
Restart your Roku TV
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
Restart your network connection
- Press Home on your Roku remote
- Scroll and select Settings
- Select Advanced system settings
- Select Network connection reset
- Select Reset connection
After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again. It is also recommended to restart your network modem/router for better results.
For more information, you can be guided by this support article on How to improve the Wi-Fi or wireless internet connection to your Roku streaming device
We hope for your patience as we work on the issue, and let us know if the steps provided above helps.
Best wishes,
Kash
