Forum Discussion

garvinf2's avatar
garvinf2
Newbie
4 years ago
Solved

Internet Connection Hiccup Killed Roku Connection, Unable to Reconnect After Restoration

This evening our internet connection was lost temporarily, but after it was restored we've been unable to get Roku to reconnect. While the Roku connection to the Router is only Fair, connection throu...
tv & player wifi
  • garvinf2's avatar
    garvinf2
    4 years ago

    I have it set to auto and it shows 11 currently.

    It was working fine a couple of hours ago before our 'internet hiccup' was resolved for everything else via a router power cycle.

    This just in ... a power cycle of the roku device restored my internet connection.

    Thank you for spending your time giving me suggestions and things to consider. I hope you have a great night (at least it's night here).

DBDukes's avatar
DBDukes
Community Streaming Expert
4 years ago

garvinf2 

It sounds like the settings are indeed as they would be expected. Do you know which channel is being used on 2.4 GHz? It should be 1, 6, or 11. I expect it will be one of those, which would be expected, but I want to verify.

garvinf2's avatar
garvinf2
Newbie
4 years ago

I have it set to auto and it shows 11 currently.

It was working fine a couple of hours ago before our 'internet hiccup' was resolved for everything else via a router power cycle.

This just in ... a power cycle of the roku device restored my internet connection.

Thank you for spending your time giving me suggestions and things to consider. I hope you have a great night (at least it's night here).

  • YzfNinja87's avatar
    YzfNinja87
    Newbie
    2 years ago

    This is why I have 3 Roku backup devices JUST IN CASE it’s the actual device that fails. (Also an Apple TV device in case I get mad and throw the Roku out in the SNOW)  - But don’t try this at home- Roku has kept device costs low which is good for families. Hiccuping is the only issue we’ve had, we bought the high end Roku. 

    We recommend the wired Ethernet model for stability & security.