Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

I’m suprised

So I was setting up this Roku I just bought and it goes to the set up process I connected to the Wi-Fi and asked me to grab another device to go to the website and set it up which I thought was strange why does it ask me connect to Wi-Fi if it’s not gonna set it Up so anyways I go through I start creating my own Roku account and before I even finished it’s asking me for my credit card information I mean I’m just trying to get this thing on so I can watch Netflix and enjoy time with the family so that’s been another 30 minutes trying to navigate around that figured out how to get it set up and now I’m wondering why makes someone go through all Those unnecessary steps lol

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Community Streaming Expert

Re: I’m suprised

All of your account information is contained on your Roku account, on Roku's web server.  A browser must be used to access websites, and there is no browser for the Roku system.  That's why you need to create an account and log in via a mobile device which does have a web browser.  When/if you add additional Roku units, they are added to this same account without having to re-enter all your info.

CC info is requested to cover incidental expenses you may accrue, such as channel subscriptions you may enter thru the Roku (as opposed to directly with the service provider), movie rentals, etc.  This is like checking into a hotel where you have a prepaid reservation -- they still want a credit card in case you charge something.  After your Roku account is created, you can always log into your account via  https://my.roku.com/payment/account, scroll down and click "Remove payment method".

It is not well publicized, but you can create a Roku account without a credit card in the first place via https://my.roku.com/signup/nocc

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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