Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jtraylor387
Level 7

How to turn off the dorm/hotel or home question

My roku premier was not connected to my home network due to a hurricane knocking out power, so I used my mifi.  When attempting to get back on my home wifi, the question on if I am in a dorm or home comes up.  When I click home, it says connected but nothing opens like I have no connection.  When I go back to my mifi, it doesn’t ask the question and connects immediately.  

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: How to turn off the dorm/hotel or home question

My experience is that the question comes up if it can't reach some (unknown) Roku server, so if it's coming up it points to some problem with your router, but it's hard to say what.  Try connecting to your phone's hotspot and if that works it's another indicator that your network equipment is to blame.  As a first attempt at fixing it, restart everything involved - gateway/modem/router and Roku.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos