Wi-Fi & connectivity

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How to find mac address on Roku tv or streaming player

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I also need customer support. I have a Stick thats not USB. Probably express2? I cannot find my mac address to use Roku away from home since this place has only 1 wifi bar. Tech at resort needs mac address to authorize internet connection.

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2 Solutions

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RokuTannerD
Retired Moderator

Re: How to Find MAC Address?

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@Helpthisuser  Thanks for the note. The MAC address of your device can be located in the Settings>System>About menu. Some Roku models may also have the MAC address printed on the bottom of the device. 

 

Thanks,

Tanner

 

 

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MalcolmInTx
Reel Rookie

Re: How to Find MAC Address?

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The following worked for me with the Roku Streaming Stick+:

From the Choose your network screen, select Private Network.  Your wireless Mac Address will be displayed.

I needed this as my router is setup to only allow access requests from a specified MAC addresses.

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22 REPLIES 22
RokuTannerD
Retired Moderator

Re: How to Find MAC Address?

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@Helpthisuser  Thanks for the note. The MAC address of your device can be located in the Settings>System>About menu. Some Roku models may also have the MAC address printed on the bottom of the device. 

 

Thanks,

Tanner

 

 

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Re: How to Find MAC Address?

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Hello Tanner, 

Is there a way to getting to the settings page without setting up the internet?  For me to connect my device, I need to register the MAC address first.  I cant seem to find settings as I only get prompted to set up my internet connection. 

Re: How to Find MAC Address?

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Can you still find mac address without wifi?

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Re: How to Find MAC Address?

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I have the same issue. Did you ever figure it out?

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Aboutin8
Newbie

Re: How to Find MAC Address?

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I need to find my wired Ethernet MAC address. I can’t find it anywhere on the tv, box, or in system settings. 

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renojim
Community Streaming Expert

Re: How to Find MAC Address?

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It's in Settings->Network->About

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Anny1
Newbie

Re: How to Find MAC Address?

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I can’t connect to our internet until I list the MAC address with my provider.  Therefore I can’t get the number under settings.  How can I find the MAC address without internet?

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retepenn
Reel Rookie

Re: How to Find MAC Address?

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Ran into needing the MAC address of the Ethernet port to get Internet access but not being able to get that without Internet access and going through the initial set up - chicken-egg problem.

The Roku has an old style cheat code to get to the network screen w/o setup - If you cannot get through the initial setup press the home button 5 times, press the ff button 3 times, press the rewind button 2 times.

That should get you to the about network screen which will show the MAC address for the interfaces.

Once you are connected to the Internet, you will need to do the initial setup.

grgrubbs
Newbie

Re: How to Find MAC Address?

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Connect to a hot spot or another network.You can then pull Mac address.Disconnect and connect to network desired after Mac inputted.

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