Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Kadavyf
Newbie

How to contact Roku Support?

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Can you guys help me on my TV to collect my Internet

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RokuJohnB
Community Moderator
Community Moderator

Re: How to contact Roku Support?

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Hi @Kadavyf,

Greetings from the Roku Community!

We understand you want to connect your Roku device or TV from your home network, and we're happy to help.

Your Roku streaming player or Roku TV system will automatically ask you to connect to the Internet during initial setup.

Some Roku TV systems require an internet connection to complete the setup. After setup, your TV can be used without an internet connection but will be limited to playing content from HDMI sources, cable, or over-the-air broadcasts.

Connect your Roku device to Wi-Fi during setup

When prompted during Guided Setup, use the following steps to connect your Roku device to Wi-Fi.

  1. Select Wireless on your Roku device.
  2. Select your wireless network from the list of available Wi-Fi networks.
  3. If you do not see your network, select Scan again to see all networks.
  4. Enter your network password.
  5. Select Connect.
  6. Follow the on-screen instructions to complete the rest of the setup process.

For more information, check out this support article on connecting your Roku streaming device to the internet.

We hope you'll find this information useful. Please keep us posted if there's anything else we can do to assist you.
 
Best regards,
John
John
Roku Community Moderator

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Kadavyf
Newbie

Re: How to contact Roku Support?

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Can you guys bring me to call me or on the phone

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RokuJohnB
Community Moderator
Community Moderator

Re: How to contact Roku Support?

Jump to solution

Hi @Kadavyf,

Greetings from the Roku Community!

We understand you want to connect your Roku device or TV from your home network, and we're happy to help.

Your Roku streaming player or Roku TV system will automatically ask you to connect to the Internet during initial setup.

Some Roku TV systems require an internet connection to complete the setup. After setup, your TV can be used without an internet connection but will be limited to playing content from HDMI sources, cable, or over-the-air broadcasts.

Connect your Roku device to Wi-Fi during setup

When prompted during Guided Setup, use the following steps to connect your Roku device to Wi-Fi.

  1. Select Wireless on your Roku device.
  2. Select your wireless network from the list of available Wi-Fi networks.
  3. If you do not see your network, select Scan again to see all networks.
  4. Enter your network password.
  5. Select Connect.
  6. Follow the on-screen instructions to complete the rest of the setup process.

For more information, check out this support article on connecting your Roku streaming device to the internet.

We hope you'll find this information useful. Please keep us posted if there's anything else we can do to assist you.
 
Best regards,
John
John
Roku Community Moderator
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