Forum Discussion

Toddrobson's avatar
Toddrobson
Newbie
6 months ago
Solved

How do I connect to the internet?

Had a power outage last night for less than a minute. Lost my Roku. It says it will not connect to the internet. I've got the right router the right password. It just is unable to connect. What else can I try?

tv & player wifi
  • RokuRhea-V's avatar
    RokuRhea-V
    6 months ago

    Hi Toddrobson 

    Welcome to the Roku Community!

    We are here to help you with the network connection problems you are having with your Roku device. Follow the steps below to troubleshoot and fix the issue:

    1. Restart your streaming device: Home > System > Power (If you do not see a Power submenu, skip to the next step) > System restart.
    2. Restart your modem and router: unplug for 60 seconds and re-plug

    After completing the previous steps, please check the status of your Roku device to see if it maintains a stable internet connection. Let us know what you discover. For more information, you can visit this support article on how to fix internet errors and issues on your Roku streaming device.

    Thanks,
    The Roku Community Team

2 Replies

  • JWS9518's avatar
    JWS9518
    Roku Guru
    6 months ago

    It is possible that the outage caused a surge which damaged the device, however there a couple things to try.

    Try unplugging your Roku device and router for 30 to 60 seconds.

    You can also reset the network connection on the Roku as well.  Sometimes it helps to set up the network on the Roku like it is brand new.  

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    6 months ago

    Hi Toddrobson 

    Welcome to the Roku Community!

    We are here to help you with the network connection problems you are having with your Roku device. Follow the steps below to troubleshoot and fix the issue:

    1. Restart your streaming device: Home > System > Power (If you do not see a Power submenu, skip to the next step) > System restart.
    2. Restart your modem and router: unplug for 60 seconds and re-plug

    After completing the previous steps, please check the status of your Roku device to see if it maintains a stable internet connection. Let us know what you discover. For more information, you can visit this support article on how to fix internet errors and issues on your Roku streaming device.

    Thanks,
    The Roku Community Team