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Debra64
Newbie
‎07-05-2023 02:31 PM

Hotel & dorm connections are locked

While setting up my Roku as I have done since Jan 21st. I completed the normal process. When connecting to the DIRECT-roku I found it signal was locked and I am unable to select it. Is this a issue with the roku or my phone? I attached a screen shot 

Screenshot_20230705-160423_Settings.jpg

 

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2 REPLIES 2
renojim
Community Streaming Expert
‎07-06-2023 03:21 AM

Re: Hotel & dorm connections are locked

The lock just means that it requires a password (that should have been displayed when you selected hotel/dorm during the network setup on your Roku).

How to use Hotel and Dorm Connect to connect to the internet | Official Roku Support

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makaiguy
Community Streaming Expert
‎07-06-2023 05:28 AM

Re: Hotel & dorm connections are locked

@Debra64- a few questons:

What phone do you have?

What happens when you click on the DIRECT-Roku link?

What is the exact wording of any error message you receive?

Have you tried turning the phone's WiFi off and back on?

Similarly, sometimes WiFi problems on a phone can be fixed by going into and out of Airplane Mode.

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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