Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
reid88
Level 7

Help with Roku Error Code 014.30

My wifi is working fine on all other devices, but my roku will not connect to the internet. It has not worked for three days. Yesterday and the day before I reset my router, and today I factory reset the roku completely. Found a similar post from a year ago when googling it, but nothing helpful. Is my roku broken?

0 Kudos
3 REPLIES 3
RokuKariza-D
Roku Employee
Roku Employee

Re: Help with Roku Error Code 014.30

Hi @reid88

Thanks for posting here in the Community.

If your internet service provider is Comcast or ATT, we would recommend changing your router settings for 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Kolarsue1
Level 7

Re: Help with Roku Error Code 014.30

How do I change the router settings?

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: Help with Roku Error Code 014.30

@Kolarsue1

Thanks for the post.

If you need assistance changing your router settings, we suggest contacting your ISP's customer support team. They are the best ones to help you with that matter.

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos