Wi-Fi & connectivity

[RokuJohnB]

Hi @Shermancharlie,

Thanks for posting in the Roku Community!

We understand that you're having a problem with your Roku remote. We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

• What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)
• Have you paired the remote successfully before?
• What type of remote are you using right now? (universal, simple, or voice remote)
• How far is your Roku TV or device from your remote?

We look forward to hearing back from you soon.

Thanks,

John

[Jefflouis]

The screens frozen it says not connected

[Kdwm5156]

I have the same problem exactly. Did you ever find a solution?

[RokuEuniceL]

Hi @Jefflouis @Kdwm5156,

Welcome to the Roku Community!

We are happy to assist you in connecting your Roku to the internet. If a connection to the internet was not established during Guided Setup or your network changed and you need to update the connection, access the Settings menu on your Roku device using the instructions below:

1. Press Home on your remote.
2. Scroll and select Settings.
3. Select Network.
4. Select Set up a connection.
5. Choose Wired or Wireless.
6. If you select wired, your Roku device will automatically connect to your network and the internet. If you select Wireless, continue to the next step.
7. Select your network from the list of available networks. If you do not see your network, select Scan again to see all networks.
8. Enter your network password. To see the password as you type, choose Show password.
9. Select Connect.

If the issue still persists, please keep us posted.

Best regards,

Eunice