I need to speak with someone from this company about replacing a Roku device. I believe it is faulty and will not stay connected to wifi. I have tried everything that has been suggested by the community as well as googling and watching YouTube videos on how to fix this issue, nothing has worked. Is there a phone number I can call or should I just bite the bullet and buy a new one?
There are a couple router setting issues that can prevent establishing Roku wifi connections. And to make matters worse, both of them can be caused by recently-reported router updates. These have primarily been reported with routers supplied by internet providers (Comcast/xFinity, Cox, and ATT so far), but it's possible they could also occur with other internet providers or user-owned routers that have received updates.
For either of these issues, if you need to make configuration changes on equipment supplied by your internet provider but you have no access to its settings, you may need to request your internet provider to make the changes for you.
Thank you for the reply. It’s not an issue with the router, once I restart the router it will connect to the wifi but will not stay connected after I’ve turned the TV off. My router still has the 2.4ghz enabled, I even switched the mode to b/g/n mixed cause I read that helped one person. I’m honestly thinking it’s the premier version of the Roku player itself.
We're here to help!
Have you tried the suggestions/troubleshooting steps available in this Support link: How to connect your Roku device to the internet using Wi-Fi or Ethernet? If yes and the issue persists, please reply here with the serial number of the affected Roku device. It can be found in Settings > System > About.
We look forward to hearing from you soon.
All the best,
I apologize for the delay in response.
I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.
All the best,
Ah… thanks @DBDukes for tagging me on this resolution post. And thanks for posting this @makaiguy and @GorillaDen8 . This makes sense now. I’ve had Xfinity/Comcast for almost 10 hrs. There was an outage the other day for updates, and Roku hasn’t worked since! Sorry to blame Roku. I will call Xfinity tomorrow. IF THEY WILL NOT change the configuration back to b/g/n, what do you suggest? Would purchasing an extender help?
Adding to my response… I’m not a tech person, so my question on a extender may be dumb, lol. I see different extenders and modems online, so I was curious if those were possible options. Maybe I’ll just need to buy a higher model Roku.
I don't see this as an HDMI extender issue.
Thanks to forum user @AvsGunnar for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make these changes for you: