Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sydneybr0307
Level 7

Extremely Frustrated, I need help!!

recently my Roku stopped connecting to my wireless internet. I’ve tried everything even rebooting the system but nothing works. If I want to watch TV in my living room I have to use a hot spot. This is extremely frustrating!! Someone please help!!

0 Kudos
1 REPLY 1
makaiguy
Community Streaming Expert

Re: Extremely Frustrated, I need help!!

Are you using a router supplied by Xfinity, by any chance?

Your problem may have been caused by a recent update to many Xfinity-supplied routers:

Xfinity users report the router configuration needs to be switched back to b/g/n security. If you don't have access to your router settings, you may have to request Xfinity to do this for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos