Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Kshenell662
Level 7

Error code 14.30 Xfinity Wifi

EVERYDAY faithfully at 4:30am when my modem updates all of my Roku devices {actually ALL my devices phones,laptop,desktops,smartwatches} lose connection to my Xfinity WiFi. Everyday I literally have to manually restart my modem 2 or 3 times for them to try reconnect. I called Xfinity they offered no solution and this is annoying } I never had this issue with AT&T Wifi and my Roku's. The service was consistent. Anyone have any solutions ?

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1 REPLY 1
DBDukes
Community Streaming Expert

Re: Error code 14.30 Xfinity Wifi

@Kshenell662 

As long as you're renting the Wireless Gateway (that's what Xfinity calls it) from them ($14/month?) you are at their mercy regarding how it operates.

I use Xfinity Internet, but have my own modem and wireless router. It was an expense up front, but I dropped the $14/month rental and can set the router up as I please.

Just ensure you get a compatible device or devices. https://www.xfinity.com/support/articles/list-of-approved-cable-modems

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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