Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Justducky1
Level 7

Re: Error code 14.30 But Internet Connection Strong and Working

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Hmmm everything is set the way it needs to be for Xfinity I double checked it. This is very annoying...

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Kshenell662
Level 7

Re: Error code 14.30 But Internet Connection Strong and Working

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Thanks @Matwood26  this helped. Everyday at 4:30am all of my wifi compatible devices lose connection from Xfinity. This has gone on for 2 weeks. Xfinity says their system updates all modems then. And it shouldn't affect service. But it does everyday and this is annoying to keep rebooting this modem daily.


@Matwood26 wrote:

Download the Xfi app from your app store. Once installed, login to app, and follow these instructions:

Go to the Connect tab. Select See Network. Select Advanced Settings. Select 2.4 and 5 GHz WiFi.

Select edit next to the 2.4 GHz option. Once that opens you will see a drop down on the top under wifi mode...this is where you will see the option to change it. 

 


 

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erowe98
Level 8

Re: Error code 14.30 But Internet Connection Strong and Working

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THIS WORKED. THANK YOU!

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Skinny68
Level 9

Re: Error code 14.30 But Internet Connection Strong and Working

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So I came across the same issue I’ve had my Roku hooked up to our personal WiFi for a year+. This morning it stop working. I can hook up to my guest WiFi settings but not my personal? 

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Sheenak121
Level 7

Re: Error code 14.30 But Internet Connection Strong and Working

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OMG!!!! You are a genius and my absolute HERO!! I’ve been tearing my hair out for days resetting, rebooting, unplugging and troubleshooting this with ZERO luck until I saw this! Y’all definitely do this! as soon as I changed my wireless to the b/g/n reset/rebooted the roku AND the router one more time BAM connection was restored! Thank you so much!!! 

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Re: Error code 14.30 But Internet Connection Strong and Working

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What is I have Cox and not Xfi?

StreamerUser
Level 20

Re: Error code 14.30 But Internet Connection Strong and Working

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@Michelle_Andrew 

Are you getting error 14.30?

Go into your modem/router/gateway configuration pages and make sure 2.4 is enabled and set for channels 1, 6, or 11 with a 20Mhz width (and set for B/G/N mode if similar to this XFinity issue).

Also make sure 5Ghz is set to channels 36-48 or 149-165 (36, 149 preferred) and NOT using DFS channels between 52-140 (Rokus dont support DFS).

If need be contact Cox CS and they can help you with it.

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Re: Error code 14.30 But Internet Connection Strong and Working

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My new router (WIFI 6) did not initially work (error code 14:30 and all that jazz). My solution was defualt settings BUT make sure the Wifi 5Ghz channel is set to 44 or less... I read somewhere that Roku didn't work on channels 48 and above...

Hope this fixes it for you.

 

 

 

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NateTruth
Level 9

Re: Error code 14.30 But Internet Connection Strong and Working

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Thank you

 

this thread has actually been more helpful than the 10 others I read 

 

I will try the changes in the morning as I work evenings and have to head out today.

 

But thanks again, it sounds like you all are onto something

 

 

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AshMcQ
Level 7

Re: Error code 14.30 But Internet Connection Strong and Working

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Thank you so very much! This worked for me as well! Roku customer service chat was not exactly helpful and even left the chat after I told them everything else in the house was working fine. So glad I looked here!

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